Perfect People – offering recruitment solutions for
Enterprise Networking, Mobility, Collaboration, Datacenter and Cloud

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Perfect People Recruitment Solutions Ltd Published: October 16, 2018 (2 months ago)
Location
London, United Kingdom
Job Type
Category

Description

Support Manager - Unified Communications & Collaboration 

Contract | London, Aberdeen or Dunfermline | £400.00 Per Day

Our client, a global telecommunications company, urgently require a UCC Support Manager to be based on site at one of their recently acquired Global accounts.

Role:

  • Manage a Global support team focusing on Unified Comms and Collaboration
  • Including (all at a Global level)
    • Video conferencing
    • Online Conferencing
    • Manage the BAU support function
    • Level 1 and 2 support
    • Some level 3 (where required)
    • Responsible for managing escalations from the Regional Team
    • Manage resource planning

    Experience required:

    • Previous managerial experience within (ideally) a Global support environment 
    • Experience across unified comms / collaboration software
    • Excellent service delivery
    • Experience and knowledge of the following telephony and in-house video conference infrastructure systems;
      • Call routing
      • Contact Center
      • SIP
      • H323 protocols
      • SAF
      • PBX systems
      • Expressways

    To apply for this role, please send your Cv or contact me, Oliver Fusco, on 020 3821 3575 (day) / 07984 397 400 (evening)

    Support Manager - Unified Communications & Collaboration 

    Contract | London, Aberdeen or Dunfermline | £400.00 Per Day

    Apply
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