Perfect People – offering recruitment solutions for
Enterprise Networking, Mobility, Collaboration, Datacenter and Cloud

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Perfect People Recruitment Solutions Ltd Published: June 7, 2018 (2 months ago)
Job Type


Cisco Collaboration Project Engineer / Senior Cisco Voice Project Engineer
to £65,000 plus bonus and benefits

Casual dressed down enviroment, 2 days a week hoem working.

To provide day to day expert level network and telephony project engineering and support that focus’s upon the telephony infrastructure. Maximise service availability by ensuring that all incidents are resolved efficiently, effectively and within agreed KPI’s. Responsible for project deliverables that are assigned to Unified Communications and contribute to the successful delivery of IT projects using technology based solutions and to ensure deliverables are in line with defined scope, costs and deadlines.
Responsibility for the mentoring and support of other members of the UC Support Team.
Subject Matter Expert in CUCM/CallManager and a passionate advocate of the technology supported.
Provide project engineering and third line support for Enterprise Telephony technologies: Cisco CUCM 10x, CUEAC, ARC &, Verint Impact 360 11.1 including WFM and WFO, Zeacom and Tiger.

Main Responsibilities
Unified Communication Specialist plus:
Provide design, project engineering and 3rd line support for UC supported technologies including Cisco CUCM 10x, CUEAC, ARC & UCCE/ICM 10.5. Some troubleshooting with Telepresence including endpoints and touch panels. Configuration and support of Unified Communications applications – Jabber, Meeting Place Express, Cisco conference connection and Webex.

The Ideal Candidate

  • Experience of performing CUCM / CallManager design, project engineering and escalated break-fix CUCM 10x, CUEAC, ARC, Gateways, Webex, Telepresence and Unity.
  • Be a Technical evangelist
  • Understand Cisco Collaboration design guidelines
  • Take a project and deliver
  • CCNP Voice accredited or level.
  • Experience using network monitoring tools such as Solarwinds.
  • Knowledge of SIP and H323 protocols.
  • Knowledge of Video Conferencing platforms. (Cisco & Polycom)
  • Full understanding of network protocols within the TCP suite.
  • Knowledge of Voice/Call Recording technologies and their support and operation preferably Verint.
  • Self-motivated, outgoing personality and comfortable working within a busy team.
  • Experience working with 3rd party suppliers.
  • Ability to work under pressure and to quickly identify problems.
  • Awareness of Financial service regulations and how they apply to Network Support.
  • Organisational and time management skills

Cisco Collaboration Project Engineer / Senior Cisco Voice Project Engineer
to £65,000 plus bonus and benefits

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