Perfect People – offering recruitment solutions for
Enterprise Networking, Mobility, Collaboration, Datacenter and Cloud

Attention! This job posting is 17 days old and might be already filled.
Perfect People Recruitment Solutions Ltd Published: May 3, 2018 (18 days ago)
Location
London, United Kingdom
Job Type
Category

Description

Network Support Engineer - Cisco
London, City
Network Engineer - Cisco - required by a rapidly growing global VAR and Managed Service Provider who are hugely successful in providing client led solutions and backed up by holding tier 1 status with many of the major vendors. The company has a great work ethic, providing you with a great corporate but relaxed working environment. High growth Entrepreneurial company with excellent personal opportunities as a result.
An exceptional level of customer support, pro-actively informing clients of issues, answering questions and providing ownership for resolving all incidents and problems ensuring that all processes and procedures are followed appropriately.
Ensure that all documentation is kept up to date and that both the team and the client are kept fully informed. Typical duties will include:

  • 2nd/3rd Line support for all Cisco Networking tasks.
  • Logging and documenting all tasks ensuring timely updates via email, telephone and face to face.
  • Support and update customers on incident progress and planned actions
  • Providing senior level technical assistance on all Cisco Networking related matters
  • Be the central owner and coordinator for all internal and external stakeholders
  • Managing 3rd party support calls to resolution
  • Some project tasks and responsibilities.
  • Some on call/standby duties may be included as part of this role

Skills & Experience

  • Cisco CCNP qualified with solid working and demonstrable practical understanding and experience
  • Excellent Communication Skills coupled with an appetite for developing their knowledge.
  • A helpful manner and approach coupled with the ability to deliver whilst also having
  • The ability to learn things quickly and have a sharp eye for detail.
  • Experience and understanding of IT incident management
  • Experience and understanding of IT change management
  • Highly motivated and flexible
  • Good time management, organizational skills with the ability to multi-task
  • Ability to work independently and to take the lead where required but also to work as part of a team.

The successful candidate will have a strong focus on customer service and take pride in receiving positive client feedback.

Salary & Benefits
The role is paying in the region of c£40,000 to £50,000 plus bonus and benefits
Benefits include: 25 days holiday, Pension, Life Insurance, Health Insurance, Flexible working, Annual company trip

Network Engineer - Cisco CCNP

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