Network Service Engineer II
Location: Warsaw / Warszawa
Based in Warsaw we are looking for a Network Service Engineer II:
This is the position into the NOC - Support Engineering department. Network support engineers (f/m) are responsible to operate, monitor and support networks in the EMEA region. Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive continuous service improvement working closely with the Service Delivery Team to insure the best quality of service to our customers.
·Performs network monitoring: monitors network devices, software health and network tools health checks. Monitors the network tools and reports any device or software outages, prioritizing the issues
·Troubleshoots network problems and outages and provides Level 2 Network Triage support.
·Provides escalation level support for Tier2 and Level 2 team.
·Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA's as expected.
·Provides feedback to the various vendors on hardware and software to improve supportability.
·Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events.
·As part of the Major Incident Team performs Alert monitoring and Incident communication actions:
·Creates and reports tickets for events and incidents. Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket.
·Identify operational issues and suggest design alterations to address these issues.
·Working in a distributed EMEA Network operations support team.
·Schedule network maintenances and upgrades when appropriate.
·The role is on 12 hrs shift and in office environment
·May perform other duties as assigned.
·Bachelor's Degree in Computer Science, Computer Engineering or related discipline
·1-3 years of experience in previous NOC
·Multi-Vendor basic knowledge in Ciena and ECI required, Juniper, Cisco desirable
·Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet
·Developed knowledge Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH
·Applied knowledge of LAN, WAN, internet technologies
·Must be able to manage multiple task concurrently, work under deadlines, and be able to produce under a mission critical environment.
·Fluent in English
·Project planning and management skills, including ability to identify and assess risks
·Excellent presentation skills
·Second language: French, German, Spanish or Dutch
·Skills on UNIX, Linux and monitoring tools
·Security background configuring Firewalls